Zenics Logo

World Class Industrial Automation Repairs

Customer Feedback

We love hearing from our customers!

 

 It is important to us as we actively use the feedback we receive to refine our service processes.

 

This feedback, combined with the measurement of our internal KPIs (Key Performance Indicators) ensures we deliver a reliable and efficient repair service to all of our customers around the world.

 

We ask our customers to rank us as either, unsatisfactory, satisfactory, good or excellent, in a range of key areas of our service.

 

We have taken the results from our 'customer satisfaction' forms, dating back to 2010, and quantified the results in order to present an overall perception of Zenics from our customers.

Overall

We then took the overall result and broke it down by question, to get an understanding of our customers perception of each area of our service.

  • View the breakdown

    Question 1

    Question 2

    Question 3

    Question 4

    Question 5

    Question 6

    Question 7

Testimonials

"Professional to deal with"

 

Paul Ciesielski - Engineer

The Chesse Warehouse Ltd

“I really like the professionalism of Zenics Ltd. I can only recommend to all colleagues. Excellent support! Zenics give us a cost-effective solution for the obsolescence of electronic controllers.”

 

Sandor Dalmi - Maintenance Engineer

Teva Hungary

“Are always available to help, problem solve, and good communication.”

 

Shaun Terry – Development Engineer

Nice Pak

“Great company, very easy to deal with, level of repair success is exemplary, a company more than happy to put research time into your products to help the future process. Would have no hesitation in recommendation”

 

Lee Owens – Engineering Storeman

Westferry Printers

“Very professional service and extremely helpful when resolving issues”

 

Malcolm Robinson – Production Engineer

Piramal Healthcare

"Very professional company with great customer skills"

 

Darren Billington - Controls Engineer

BMW Manufacturing (UK) Ltd

"Excellent service. My technicians rate Zenics highly..."

 

Alex Inglis - Maintenance Manager

AstraZeneca

"Since we first started using (Zenics’) services, the relationship has grown into an excellent working partnership. On the whole very happy with both service and expert knowledge of staff"

 

Andrew Cox – Engineering & Asset Manager

Trinity Mirror Printing

“Very pleased with the service, nice to be able to speak openly with Mark about technical issues.”

 

Shaun Kilgallon – Electrical Coordinator

Alpla UK Ltd

  • See More Testimonials

    “Well organized and attentive to customers requirements.”

     

    Paul C – Workshop Storeman

    Alan Bartlett & Sons

    "Good company, deliver what they say."

     

    Tony Sheridan

    Smurfitt Kappa

    "Excellent knowledge and understanding of products"

     

    Andrew Moore - Process Engineer

    Teva UK Ltd

    “Professional and very good to deal with”

     

    Eric Marsden – Engineer

    All-Pak Engineering

    “Overall good service and understanding of our processes and requirements”

     

    Andrew Cox – Engineering Manager

    Trinity Mirror Printing

    “Very good, all round satisfaction.”

     

    A. Roscoe – Engineering Storeman

    Alpla UK Ltd

    “Excellent service, quick response.”

     

    Harold Packard

    Aspar Pharmaceuticals

    "Excellent knowledge of products and requirements"

     

    Andrew Cox – Engineering & Asset Manager

    Trinity Mirror Printing

    "Very Good Service"

     

    Dave Ashley - Group Engineering Manager

    Johnson Press

    "Very good company to work with"

     

    Darren Billington - Controls Engineer

    BMW Manufacturing (UK) Ltd

    "Excellent quality of repair reporting"

     

    Andrew Moore - Process Engineer

    Teva UK Ltd

    "Professional to deal with"

     

    Paul Ciesielski - Engineer

     The Cheese Warehouse Ltd

    “Excellent and professional service, high value of their customers”

     

    Simon Payne – Engineer

    Flowflex

    "Very Good Service"

     

    Dave Ashley – Group Engineering Manager

    Johnson Press

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© Copyright 2015 - 2017 Zenics Ltd

  • “Very pleased with the service, nice to be able to speak openly with Mark about technical issues.”

     

    Shaun Kilgallon – Electrical Coordinator

    Alpla UK Ltd

Zenics Logo

World Class Industrial Automation Repairs

We love hearing from our customers!

 

 It is important to us as we actively use the feedback we receive to refine our service processes.

 

This feedback, combined with the measurement of our internal KPIs (Key Performance Indicators) ensures we deliver a reliable and efficient repair service to all of our customers around the world.

 

We ask our customers to rank us as either, unsatisfactory, satisfactory, good or excellent, in a range of key areas of our service.

 

We have taken the results from our 'customer satisfaction' forms, dating back to 2010, and quantified the results in order to present an overall perception of Zenics from our customers.

Overall

We then took the overall result and broke it down by question, to get an understanding of our customers perception of each area of our service.

  • View the breakdown

    Question 1

    Question 2

    Question 3

    Question 4

    Question 5

    Question 6

    Question 7

Testimonials

Zenics Logo

World Class Industrial Automation Repairs

Zenics Logo

World Class Industrial Automation Repairs

Send Us A Message

  • -

    Submitting Form...

    The server encountered an error.

    Form received.

Customer Feedback

We love hearing from our customers!

 

 It is important to us as we actively use the feedback we receive to refine our service processes.

 

This feedback, combined with the measurement of our internal KPIs (Key Performance Indicators) ensures we deliver a reliable and efficient repair service to all of our customers around the world.

 

We ask our customers to rank us as either, unsatisfactory, satisfactory, good or excellent, in a range of key areas of our service.

 

We have taken the results from our 'customer satisfaction' forms, dating back to 2010, and quantified the results in order to present an overall perception of Zenics from our customers.

Overall

We then took the overall result and broke it down by question, to get an understanding of our customers perception of each area of our service.

  • View the breakdown

    Question 1

    Question 2

    Question 3

    Question 4

    Question 5

    Question 6

    Question 7

Testimonials

“I really like the professionalism of Zenics Ltd. I can only recommend to all colleagues. Excellent support! Zenics give us a cost-effective solution for the obsolescence of electronic controllers.”

 

Sandor Dalmi - Maintenance Engineer

Teva Hungary

“Great company, very easy to deal with, level of repair success is exemplary, a company more than happy to put research time into your products to help the future process. Would have no hesitation in recommendation”

 

Lee Owens – Engineering Storeman

Westferry Printers

"Excellent service. My technicians rate Zenics highly..."

 

Alex Inglis - Maintenance Manager

AstraZeneca

"Since we first started using (Zenics’) services, the relationship has grown into an excellent working partnership. On the whole very happy with both service and expert knowledge of staff"

 

Andrew Cox – Engineering & Asset Manager

Trinity Mirror Printing

“Are always available to help, problem solve, and good communication.”

 

Shaun Terry – Development Engineer

Nice Pak

“Very professional service and extremely helpful when resolving issues”

 

Malcolm Robinson – Production Engineer

Piramal Healthcare

"Very professional company with great customer skills"

 

Darren Billington - Controls Engineer

BMW Manufacturing (UK) Ltd

  • See More Testimonials

    “Well organized and attentive to customers requirements.”

     

    Paul C – Workshop Storeman

    Alan Bartlett & Sons

    “Professional and very good to deal with”

     

    Eric Marsden – Engineer

    All-Pak Engineering

    “Excellent service, quick response.”

     

    Harold Packard

    Aspar Pharmaceuticals

    "Very good company to work with"

     

    Darren Billington - Controls Engineer

    BMW Manufacturing (UK) Ltd

    “Excellent and professional service, high value of their customers”

     

    Simon Payne – Engineer

    Flowflex

    "Excellent knowledge and understanding of products"

     

    Andrew Moore - Process Engineer

    Teva UK Ltd

    "speed of returning repaired items - excellent"

     

    Klaus Negro - Spare Parts Manager

    Ilapak Germany

    "Very Good Service"

     

    Dave Ashley – Group Engineering Manager

    Johnson Press

    "Professional to deal with"

     

    Paul Ciesielski - Engineer

     The Cheese Warehouse Ltd

    “Very good, all round satisfaction.”

     

    A. Roscoe – Engineering Storeman

    Alpla UK Ltd

    “Very pleased with the service, nice to be able to speak openly with Mark about technical issues.”

     

    Shaun Kilgallon – Electrical Coordinator

    Alpla UK Ltd

    "Excellent quality of repair reporting"

     

    Andrew Moore - Process Engineer

    Teva UK Ltd

    "Excellent knowledge of products and requirements"

     

    Andrew Cox – Engineering & Asset Manager

    Trinity Mirror Printing

    “Overall good service and understanding of our processes and requirements”

     

    Andrew Cox – Engineering Manager

    Trinity Mirror Printing

    "Good company, deliver what they say."

     

    Tony Sheridan

    Smurfitt Kappa

Zenics Logo

World Class Industrial Automation Repairs