Returns Policy
Warranty and Service Policy for Zenics Ltd
At Zenics Ltd, we are dedicated to providing reliable, high-quality repair and servicing of electronic equipment owned by our business customers. Our policy is designed to ensure clarity and transparency regarding warranty claims, return procedures, and any related service requests.
1. Eligibility for Warranty Service
Condition: Warranty service eligibility applies only to items that show defects or issues covered under our original repair warranty. Equipment must not display excessive wear or damage unrelated to the initial repair service provided. Products showing signs of liquid damage, breached warranty seals, or evidence of third-party modifications are not eligible for warranty service.
Original Documentation: Customers must provide a valid invoice or proof of the original repair service with Zenics Ltd.
Warranty Window: Customers have a 12-month period from the date of receiving the repaired equipment to initiate a warranty claim.
2. Warranty Repair Services
Warranty Claims for Defective Repairs: If an issue persists with an item that we previously repaired, you may initiate a warranty claim within 12 months. Upon receipt, our technicians will inspect the item, and, if covered under warranty, we will address the defect at no additional cost.
Non-Warranty Services: For equipment that is not eligible for a warranty claim (e.g., items damaged outside of the initial issue, third-party modifications), additional service or repairs may be offered at standard service rates.
3. Exempt Items
Non-Warranty Items: The following items are exempt from warranty service:
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- Equipment that has been modified, opened, or serviced by third parties after the initial repair by Zenics Ltd.
- Items damaged due to improper handling, negligence, or misuse by the customer.
- Products showing signs of liquid damage
4. Partial or Limited Credit (If Applicable)
In cases where a warranty repair is not feasible due to factors outside of Zenics Ltd’s control, a partial credit may be issued at our discretion. This would be applied toward future services or products, subject to management approval.
5. Refunds
Refunds are only issued in cases where repair or warranty service is not viable. Any approved refunds will be processed back to the original payment method within 60 days.
Customers will be notified of the reasons if a refund is not approved.
6. Warranty Claim Process
Inspection and Approval: Once the item is received and inspected, we will notify you regarding the approval or rejection of your warranty claim.
Approved Claims: If the warranty claim is approved, the item will be repaired and returned within our standard service timeframe.
Rejected Claims: If the item does not meet our warranty criteria, Zenics Ltd will inform you of the reasons for rejection and provide options for paid service if applicable.
7. Shipping and Returns for Warranty Claims
Responsibility: Customers are responsible for shipping and insurance costs when returning items for inspection. If the claim is approved as a valid warranty case, Zenics Ltd will cover the return shipping costs. In cases where the warranty claim is not approved, the customer is responsible for all shipping costs.
Packaging Requirements: To ensure the safe transit of your equipment, please pack the item securely. Zenics Ltd is not liable for any damages that occur during return shipping.
Shipping Method: We recommend using a trackable shipping service. Zenics Ltd cannot be held responsible for items lost or damaged in transit.
If you have questions about our warranty and service policy, or if you need assistance initiating a warranty claim, please contact our team at estimates@zenics.co.uk
