Not used Zenics before? Below is a guide to getting started, and sending in your first repair...
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Send Us A Message
Firstly, you can check our capabilities pages on our website to see if your item is listed.
If the item is not listed on our website, you can contact us via the 'send us a message' button at the bottom of each web-page, or via our details on our 'contact us' page, to see if we are able to repair your item.
If this is your first repair with Zenics, you will need to complete our 'new customer' form, which can be completed online here...
Once you have submitted the 'new customer' form, please print and complete the 'dispatch note' which will give us details of the item, and any fault information you have.
You can now package up your item, including the dispatch note, and send it into us at...
Once we have received your item, our engineers will assess it, and send you an estimate within 24 hours.
If you are happy to proceed, simply reply to the estimate email with your confirmation.
We ask that the first repair for new customers is paid upfront via BACS or a card payment. Details of both can be found on the estimate.
Once your first repair is complete and returned, you may apply for a credit account with Zenics (subject to appropriate checks). If granted, payment won't be necessary at the point of order, and we will be able to accept purchase orders in order to process your repairs.
Zenics also offer a weekly collection service. Please contact us to find out which day we are in your area, and we can arrange a weekly collection, or an arrangement to fit your requirements.