At Zenics, we are passionate about driving out complexity to create simple and efficient processes. Our employees and representatives take pride in delivering a low risk repair service with integrity and attention to detail.
An atmosphere of calm and mutual respect is encouraged, in which all team members are supported in using their initiative in contributing to the company’s goals.
All aspects of Zenics’ service are continuously improved through a system of KPIs (key performance indicators) and management systems that are highly automated, employing dynamic, self-learning algorithms to continuously improve performance through insight. The high standards we hold ourselves to has led Zenics to be accredited to the ISO 9001:2015 standard, two years before requirement.
Collecting The Unit
After we have spoken to the customer, we arrange for a van driver to collect the faulty unit from the location of the customer.
When the unit has been collected, we assess it and send the customer a quote within 24 hours.
Repair and Return
Once an order is received, the repair is complete within 7 working days. We then deliver the unit back to the customer free of charge.
Each of these values not only creates a positive and efficient working environment, but also reflect the work we do, meaning that our customers directly benefit from our good practice.
Zenics was established in July of 2001, with the mission to be the global leader in the repair and test of motion control equipment, and to provide uncompromising levels of service, quality, value and communication to our customers. It strives to provide an enjoyable experience for our staff, customers and suppliers in their interaction with Zenics Ltd and to promote continuing professional development for all employees.
In the 18 years since its inception, Zenics has worked towards being a market leading provider of electronic repairs across the manufacturing industries. By adhering to its values and goals, it has grown from strength to strength, gaining invaluable experience along the way. As a result of this growth and experience Zenics is now the repair partner of choice for many blue-chip companies across the global manufacturing landscape.
Our mission to provide uncompromising levels of service is still at the forefront of everything we do, and through our innovation and expertise we strive to refine processes and create an environment where our team can delivery a world class repair service to all of our customers.
Want to know more?
Contact us, one of our dedicated account managers will talk you through our service.