At Zenics, we are passionate about driving out complexity to create simple and efficient processes. Our employees and representatives take pride in delivering a low risk repair service with integrity and attention to detail.
An atmosphere of calm and mutual respect is encouraged, in which all team members are supported in using their initiative in contributing to the company’s goals.
All aspects of Zenics’ service are continuously improved through a system of KPIs (key performance indicators) and management systems that are highly automated, employing dynamic, self-learning algorithms to continuously improve performance through insight. The high standards we hold ourselves to has led Zenics to be accredited to the ISO 9001:2015 standard, two years before requirement.
How We Work
Once you have confirmed a collection location and date with a member of our sales team, we will arrange a collection with our in-house van driver or a trusted courier.
After the job has entered the building, it will be booked into our system. The job is then assigned to a member of our technical team for assessment, based on their relevant area of expertise.
When you have accepted our estimate offer, the repair will be complete, overhauled, tested, and QA’d, all within 7 days by the relevant member of our technical team.
Now that the unit has been successfully repaired, our inhouse van driver will deliver your job along with a full repair report to detail the work we have carried out, along with suggestions for longevity of your unit.
Each of these values not only creates a positive and efficient working environment, but also reflect the work we do, meaning that our customers directly benefit from our good practice.
Zenics was established in July of 2001, with the mission to be the global leader in the repair and test of motion control equipment, and to provide uncompromising levels of service, quality, value and communication to our customers. It strives to provide an enjoyable experience for our staff, customers and suppliers in their interaction with Zenics Ltd and to promote continuing professional development for all employees.
In the 18 years since its inception, Zenics has worked towards being a market leading provider of electronic repairs across the manufacturing industries. By adhering to its values and goals, it has grown from strength to strength, gaining invaluable experience along the way. As a result of this growth and experience Zenics is now the repair partner of choice for many blue-chip companies across the global manufacturing landscape.
Our mission to provide uncompromising levels of service is still at the forefront of everything we do, and through our innovation and expertise we strive to refine processes and create an environment where our team can delivery a world class repair service to all of our customers.
Want to know more?
Contact us, one of our dedicated account managers will talk you through our service.